Digi Yatra has achieved a significant milestone with over 9 million users and plans for expansion. This innovative air travel technology offers a seamless experience with face-biometric integration, revolutionizing passenger processing. With a presence in 24 airports and 42 million journeys facilitated, the platform has gained trust among travelers. CEO Suresh Khadakbhavi highlights the platform's evolution and trust-building efforts. Future plans include supporting all 22 Indian languages, international trials with e-passports, and a focus on data privacy through the d-KYC campaign, reinforcing Digi Yatra's commitment to innovation and customer satisfaction.
A groundbreaking milestone in the realm of air travel technology has been achieved by Digi Yatra, with more than 9 million active users currently benefiting from its innovative services. The platform has been witnessing a remarkable daily average of 30,000 app downloads, showcasing a growing interest and adoption rate among travelers.
Utilizing a cutting-edge self-sovereign identity (SSI)-based ecosystem integrated with face-biometric technology, Digi Yatra has revolutionized passenger processing at airports, introducing a contactless and seamless experience for travelers. The Digi Yatra Foundation has heralded this advancement as a game-changer in the travel industry, setting a new standard for convenience and efficiency.
What began as a modest initiative at three airports in Delhi, Bengaluru, and Varanasi has rapidly expanded into a vast network encompassing 24 airports nationwide. The platform has facilitated over 42 million smooth journeys, underscoring the increasing trust and satisfaction among passengers.
Reflecting on the remarkable progress made in 2024, Suresh Khadakbhavi, the CEO of Digi Yatra Foundation, emphasized the platform's evolution into a nationwide digital ecosystem, fundamentally transforming the air travel experience for Indians. He highlighted the pivotal role of trust-building alongside technological advancements, laying a strong foundation for future growth and innovation.
Looking ahead, Digi Yatra aims to build on its success by incorporating four additional airports into its network in the early months of 2025. By March 2025, the platform plans to support all 22 official languages of India, enhancing accessibility for travelers across the country and ensuring a seamless experience for all users.
A significant achievement in 2024 was Digi Yatra's collaboration with the International Air Transport Association (IATA), further solidifying its position as a leader in the industry. The launch of the d-KYC (Don’t Know Your Customer) campaign in October underscored the platform's commitment to user privacy and data security, emphasizing a customer-centric approach that prioritizes user control and confidentiality.
Looking towards the future, Digi Yatra is embarking on an ambitious international pilot project scheduled for June 2025, focusing on trials with foreign passengers holding electronic passports (e-passports). This endeavor will involve establishing bilateral agreements and demonstrating the platform's robust security measures, ensuring a seamless and trustworthy experience for passengers worldwide.
To enhance transparency and trust, a dedicated social media campaign is in the works to emphasize that passenger information is not stored in any central repository, underscoring Digi Yatra's unwavering commitment to privacy and data protection. With its unwavering dedication to innovation and customer satisfaction, Digi Yatra is poised to redefine the air travel experience for millions of users around the globe.
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